Keep accounts personal
Use your own eligible account, protect your sign-in details and do not trade accounts or credits. Do not impersonate another member or suggest that fictional credits can be sold for value.
Treat support with care
Describe issues clearly and respectfully. Include a game title or round reference when useful, and leave passwords and private documents out of messages.
Abusive, malicious or deliberately misleading submissions may be restricted.
Respect technical boundaries
Do not automate repeated claims, bypass a play break, probe another person’s records or exploit a fault. Report a suspected issue so that it can be investigated.
Playing more does not create an entitlement to compensation or prizes. A pause is always a valid next step.
Updated 4 November 2026 · Ingenious
18+UK adults · Fictional Glimmer Credits only · No purchases, cash winnings or prizes of value.Player Care