Information you provide
Registration uses your screen name, email, password, date of birth, eligibility confirmation and accepted policy versions. Passwords are hashed. Public account responses do not expose your password, date of birth or recovery secrets.
Support uses your reply address, chosen topic, message and any reference you supply. Do not send identity documents, payment information, passwords or unnecessary sensitive details.
Play and account records
We record fictional-credit changes, round references, saved results, progression, claims, game choices and account preferences. These records keep the shared balance consistent, recover interrupted rounds and prevent repeated claims.
Security controls use session records, CSRF protection and short-lived request-limit data. We do not sell a play balance, support a real-money account or process payments.
Why information is used
Account information enables the service you request, recovery, eligibility checks, Player Care restrictions and replies to your questions. Play records support result recovery and technical investigation.
Optional measurement, when enabled and consented to, follows the choices in Cookie Preferences. Private account, authentication and play routes do not send measurement page views.
Messages and service providers
The product uses one public contact address: hello@ingeniousonline.com. Transactional messages include recovery and requested support correspondence. A support reference means that a request has been recorded; delivery state is tracked separately.
We use service providers only as needed to operate the product. We do not publish your ticket or expose another member’s history. Google sign-in is offered only when the complete credential and callback path is enabled.
Retention and security
We retain records needed for account continuity, security, care restrictions and support. Session and cookie durations are listed in the Cookie Policy. Recovery links expire and are single use.
Access is limited through authentication and authorisation. No online service can promise absolute security; report suspected account misuse through Support.
Your choices and requests
You can change allowed account preferences, withdraw optional cookie consent and set play restrictions. You can also ask about access, correction or deletion of personal information through Support.
A deletion or restriction request may need proportionate identity checks and may be subject to records needed for an active security or care matter. We will explain the response to your request rather than promise an automatic result.
Updated 4 November 2026 · Ingenious
18+UK adults · Fictional Glimmer Credits only · No purchases, cash winnings or prizes of value.Player Care